What to Prepare When You Call Our Dispatch Team
To help our specialists dispatch the most suitable extraction equipment and team to your property, please have the following details ready when you call:
- Exact Property Location: Confirming your street address and ZIP code allows us to check immediate service technician availability within your service area.
- Access Hatch Location: Note whether your crawl space entrance is an exterior ground-level door, a foundation wall panel, or an interior hatch in a closet or utility room.
- Approximate Water Depth: Knowing whether you have shallow puddles or two feet of standing water determines whether technicians deploy portable extraction units or heavy-duty submersible trash pumps.
- Water Source Information: Identifying whether water followed a severe storm or an unexpected spike in your water bill helps determine if plumbing isolation is required.
- Electrical Safety Status: Inform the dispatcher immediately if any electrical conduit, HVAC ductwork, or appliances are submerged in the pooled water.

