Privacy Policy

1. Introduction & Overview

CrawlShield Pros ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry form, or call our toll-free service hotline for Crawl Space Water Removal services.

Please read this Privacy Policy carefully. By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agreed to the practices described herein.

2. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information").

3. How We Use Your Information

We utilize the personal information we collect for legitimate business and operational purposes, including:

• Emergency Service Dispatch: Connecting your service inquiry with qualified, licensed local water removal technicians in your service area.
• Customer Communication: Following up on your separate online inquiry or telephone call via direct personal callback or email with scheduling availability, project scope information, and requested service updates.
• Insurance Claim Assistance: Compiling accurate damage records, moisture readings, and project documentation when requested to support your homeowners insurance claim.
• Service Quality & Verification: Monitoring dispatch performance, ensuring compliance with ANSI/IICRC S500 restoration guidelines, and addressing customer service inquiries.
• Website Maintenance & Security: Detecting and preventing fraudulent inquiries, security breaches, and technical errors across our digital infrastructure.

4. How Information Is Shared

CrawlShield Pros operates a service-area network Across USA connecting property owners with qualified local crawl space water extraction specialists. We share information only under the following lawful circumstances:

5. Communications & Callback Inquiry Consent

CrawlShield Pros maintains two distinct communication channels—direct inbound telephone calls and a separate online contact form on /contact-us:

• Direct Inbound Telephone Calls: When you call +1 (855) 616-9295, you directly initiate a live telephone conversation regarding your crawl space service request.
• Separate Online Callback Inquiry Process: Submitting the online contact form on our Contact Us page is a non-automated callback request. Your submitted contact details, property location, and water condition notes are reviewed by a coordinator, who or whose assigned local service provider follows up manually by telephone or email to confirm coverage, answer questions, and discuss appointment scheduling.
• No Automated Dialing, Prerecorded Voice, or Unsolicited Marketing Texts: CrawlShield Pros does not use automated telephone dialing systems, prerecorded or artificial voice messages, or automated promotional SMS blasts to contact visitors who submit the online inquiry form. Any telephone call, email, or one-to-one scheduling confirmation is strictly responsive to your individual inquiry.
• Opt-Out & Contact Preferences: Consent to promotional outreach is not required to request service or obtain information. You may request no further follow-up calls or emails at any time by calling +1 (855) 616-9295 (or replying STOP to any individual scheduling message).

6. Data Security & Retention

We implement commercially reasonable physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

We retain personal information for the period necessary to fulfill the purposes outlined in this policy, maintain accurate business records for completed restoration projects, resolve billing inquiries, and comply with our legal obligations.

7. State Privacy Rights (CCPA / CPRA & Other State Laws)

Residents of certain states (including California, Colorado, Connecticut, Utah, and Virginia) possess specific statutory rights regarding their personal information:

• Right to Know / Access: The right to request disclosure of the specific categories and pieces of personal information we have collected about you.
• Right to Delete: The right to request deletion of personal information collected from you, subject to legal exceptions (such as maintaining records of completed service transactions).
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you in pricing, service availability, or response quality for exercising any of your privacy rights.

To submit a consumer privacy request under state law, please contact us by telephone at +1 (855) 616-9295 or via our online contact form.

8. Third-Party Links

Our website may contain links to external resources, such as building science publications, NOAA weather alerts, or government flood management directories. We do not control and are not responsible for the privacy practices, content, or data collection policies of external third-party websites.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our service operations, regulatory requirements, or legal standards. The updated date at the top of this document indicates the effective date of the latest revisions. Continued use of our website or services following the posting of modifications indicates your acceptance of the updated terms.

10. Contacting CrawlShield Pros

If you have questions, concerns, or requests regarding this Privacy Policy or our information handling practices, please reach out to us:

• Toll-Free Phone: +1 (855) 616-9295
• Hours of Operation: Available 24 Hours / 7 Days a Week
• Online Form: Submit an Inquiry
• Home: Return to Homepage
• Locations Directory: Explore Locations Across USA